Sales Policy

Effective Date: December 31, 2024

At IconicHato, we are committed to delivering exceptional service and high-quality products to our customers. This Sales Policy outlines the terms and conditions of purchasing items from our website, https://iconichato.net/. By making a purchase, you agree to the policies detailed below. If you have any questions or concerns, please contact us at info@iconichato.net.

Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without prior notice. We strive to ensure pricing accuracy, but errors may occur. If an error is identified after an order is placed, we will notify you immediately to resolve the issue.
  • Payment Methods: We accept major credit cards, debit cards, and other secure online payment methods. All payments are processed through trusted third-party payment gateways to ensure safety and security.
  • Taxes: Applicable taxes, duties, or fees may be added to your order based on your shipping address. These are calculated during checkout.

Order Placement and Acceptance

  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with details of your purchase.
  • Order Review: We reserve the right to review and cancel any orders due to stock unavailability, payment issues, or suspected fraudulent activity.
  • Modifications: Customers may request changes to an order within one hour of placement by contacting us at info@iconichato.net. Changes may not be possible after this time.

Shipping and Delivery

  • Shipping Rates: Shipping fees are calculated at checkout based on the shipping method, destination, and order weight.
  • Processing Time: Orders are typically processed within 1-3 business days. Delivery timelines depend on the shipping method selected.
  • Delivery Issues: If your order is delayed or lost, contact us immediately. We will work with the courier to resolve the issue.

Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on returning products and requesting refunds.

Discounts and Promotions

  • Promotional Codes: Discount codes must be applied during checkout and cannot be applied retroactively.
  • Restrictions: Promotions may have specific terms, including expiration dates and restrictions on eligible items. These will be outlined in the promotion details.

Customer Responsibilities

  • Ensure the shipping address provided is accurate and complete.
  • Monitor your email for updates regarding your order.

Changes to This Policy

We may update this Sales Policy periodically to reflect changes in business operations or legal requirements. The effective date above reflects the latest revision. Please review this page regularly for updates.

Contact Information

For questions about this Sales Policy, please reach out to:

IconicHato
3256 Wendlyn Way
Edgewater, Maryland(MD), 21037
Phone: (410) 956-3407
Email: info@iconichato.net