Refund and Returns Policy

Effective Date: December 31, 2024

At IconicHato, we prioritize customer satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, we offer a clear and transparent Refund and Returns Policy to ensure a hassle-free experience. This policy explains the conditions under which refunds and returns are accepted. Please read it carefully before initiating a return.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when received.
  • Returns must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Sale or clearance items
  • Personalized or custom-made products
  • Items marked as “final sale”

Return Process

  1. Contact Us: Email info@iconichato.net with your order number and reason for the return.
  2. Approval: Once your return request is approved, we will provide detailed instructions, including the return shipping address.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the eligibility criteria.

Refunds

  • Approved refunds will be processed within 5-7 business days after the returned item is inspected.
  • Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to reflect the transaction.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item, follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Cancellations

Orders can be canceled before they are shipped. Once the order has been shipped, it will fall under the returns process.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. The effective date above reflects the most recent revision. Please check this page for any changes.

Contact Information

For assistance with returns or refunds, please contact us at:

IconicHato
3256 Wendlyn Way
Edgewater, Maryland(MD), 21037
Phone: (410) 956-3407
Email: info@iconichato.net