Delivery Policy

Effective Date: December 31, 2024

At IconicHato, we are dedicated to ensuring a smooth and efficient delivery process for all our customers. This Delivery Policy outlines how we manage the shipment and delivery of orders placed on our website, https://iconichato.net/. By placing an order, you agree to the terms described below. For any questions or concerns, please contact us at info@iconichato.net.

Shipping Methods and Rates

We partner with trusted courier services to deliver your orders promptly and securely.

  • Shipping Options: Standard, expedited, and express shipping options are available at checkout. Rates vary based on the destination, order weight, and shipping method selected.
  • Free Shipping: Free shipping may be offered on orders exceeding a specific amount, as stated during promotions or on the checkout page.
  • International Shipping: We ship to select international locations. International orders may incur additional duties, taxes, or customs fees, which are the customer’s responsibility.

Processing Times

  • Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays). Processing times may vary during peak seasons or promotional events.
  • Shipping Timelines: Estimated delivery times depend on the selected shipping method:
    • Standard: 5-7 business days
    • Expedited: 2-3 business days
    • Express: 1-2 business days
  • Order Delays: Unforeseen events such as natural disasters, shipping carrier delays, or inventory issues may impact delivery timelines. We will notify you promptly of any delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor your shipment in real time. If you do not receive a tracking number, please contact us at info@iconichato.net.

Delivery Address Requirements

  • Accurate Information: Please provide a complete and accurate shipping address to ensure timely delivery. Orders with incomplete or incorrect addresses may be delayed or returned.
  • PO Boxes: We do not deliver to PO Box addresses. Please provide a physical address during checkout.
  • Address Changes: Address modifications after placing an order may not be possible. Contact us immediately if changes are required.

Delivery Issues

  • Lost or Stolen Packages: IconicHato is not responsible for lost or stolen packages once they are marked as delivered by the courier. Contact the courier service directly for assistance.
  • Damaged Packages: If your package arrives damaged, please email us at info@iconichato.net with photos of the damage and your order details within 7 days of receipt.
  • Undeliverable Packages: Packages returned due to incorrect addresses or unavailability will incur additional shipping fees for redelivery.

Customer Responsibilities

  • Ensure someone is available to receive the package at the delivery address during the estimated timeframe.
  • Review tracking updates to anticipate delivery.

Changes to This Policy

We reserve the right to update this Delivery Policy as needed. The effective date above reflects the most recent revision. Please review this page regularly for updates.

Contact Information

For questions or concerns about our Delivery Policy, please contact us at:

IconicHato
3256 Wendlyn Way
Edgewater, Maryland(MD), 21037
Phone: (410) 956-3407
Email: info@iconichato.net